This Privacy Policy explains how we at Sight First (referred to as “we”, “us”, or “our”, including our affiliates and group companies) collect, use, share, and process your information when you access our website https://sightfirst.in (“Website”), especially when booking appointments, using telemedicine services, or accessing any other services as defined in our Terms of Use.

Please use our Services only if you agree to the use of your information in accordance with this Privacy Policy.

What is Personal Information?

Personal information is data that can directly or indirectly identify you. This may include de-identified data that, when linked with other information, can identify an individual. Personal data does not include irreversibly anonymized or aggregated information that cannot identify you.

By using our Website, booking an appointment, or clicking “I accept,” you consent to the collection, use, and disclosure of your personal information (including medical and financial data) as outlined in this Privacy Policy. If you provide us with third-party information (e.g., of a minor or dependent), you confirm you are authorized to do so.

Information We Collect

When you register or use our Services, we may collect the following data:

• Name, address, and contact information (email/phone)

• Demographic data (age, gender, location)

• Medical information and history

• Investigation reports, prescription records

• Insurance information

• Payment data (e.g., credit/debit card, bank details)

• Communication identifiers (e.g., WhatsApp, Messenger ID)

• Any other information you voluntarily provide

How We Use Your Information

We may use your personal information to:

• Register you for services

• Process appointments and payments

• Deliver personalized and targeted services

• Conduct research and analytics

• Improve our website and service offerings

• Respond to queries, complaints, or feedback

• Provide updates, service reminders, and promotional communications
  (You can opt out of promotional emails by writing to us at abhinav@eyedestination.com)

We may use temporary cookies for analytics, session tracking, and user experience improvements. These do not store any sensitive personal data. You may disable cookies via your browser, but this may impact functionality.

Sharing and Transfer of Data

We may disclose or transfer your personal information to third parties or affiliates, including entities located outside India, for the purpose of providing our services. These may include:

• Service Providers: For hosting, marketing, analytics, data storage, and payment processing

• Business Affiliates and Partners: Within our group companies or during corporate restructuring, mergers, or acquisitions

• Legal Authorities: As required by applicable law or regulatory processes

• Others: When necessary to protect our legal rights, enforce policies, prevent fraud, or ensure safety

All such transfers will be made with appropriate data protection safeguards.

Your Rights

You have the right to:

• Access, correct, or request deletion of your personal data

• Withdraw consent to data processing

• Refuse to provide certain information (note: this may limit service access)

To exercise your rights or raise concerns, please contact our Grievance Officer:
Mr. Thanikainathan – Email: abhinav@eyedestination.com

We will respond within a reasonable timeframe.

Data Retention

We retain your personal information only as long as required for the purpose for which it was collected, or as mandated by applicable laws. De-identified or anonymized data may be stored longer for research and reporting purposes.

If you close your account, we may delete your data unless retention is necessary to prevent fraud, comply with legal obligations, or resolve disputes.

Information Security

We adopt industry-standard technical and organizational measures to protect your data. This includes secure encryption, strict internal access controls, and regular audits.

You are responsible for keeping your account credentials confidential. We are not liable for any unauthorized use of your login unless it results from a direct security failure on our part. Please notify us at abhinav@eyedestination.com if you suspect any misuse of your account.

Third-Party Services

Our Website may link to third-party sites or services (e.g., payment gateways, social platforms). These are governed by their own privacy policies, and we are not responsible for their data handling practices. We encourage you to review their policies before interacting with them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Your continued use of the Website after changes implies acceptance of the revised policy.

If you do not agree with the updated terms, please stop using the Website and contact us to close your account.

For any privacy-related queries, please contact:
📧 abhinav@eyedestination.com